- Responsible for profiling customers and creating segments for various products of Kesari - Understanding the nuances and expectations of each of the customer segments - Creating customer experience and enhancing customer satisfaction - Mapping the customer journey and creating moments of joy for customers in each touch points - Ideating new experiences for customers during visit to office and on tours. - Ideating user experience for online interactions and apps - Creating repository of customer experiences - Interaction with customers to identify their current and future expectations and supporting the products team in designing the experiences - Conduct customer insighting for designing new products and services for customers - Enhancing the customer satisfaction and engagement scores

Mumbai

Kesari - Customer Experience Officer 

Kesari - Customer Experience Officer  ,Job Description for Kesari - Customer Experience Officer  in Kesari Tours Private Limited in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Kesari - Customer Experience Officer  in Kesari Tours Private Limited in  Mumbai for (10-15) years of experience. Apply Now!