Keka - Senior Management Role - Customer Success

We Came. We Saw. We Disrupted.

Keka - has been a silent revolution in the making since our launch four years ago. Our steadfast focus on building an employee-centric- HR platform- was well received by more than 5400 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new- customers adopting the platform. All with zero advertising spend and pure- customer- love.

Experience:

- Prior experience of min 8 years in B2B SaaS Customer Success roles

- A minimum of 4 years of team management experience

- Demonstrated progressive experience leading customer success managers, account management, or sales teams. Professional services experience is a plus.

- The person with a keen interest in technology in general and HR technology.

Key Job Responsibilities:

- Responsible for driving product adoption, account management, and driving growth through positive customer experience.

- Define and drive customer outcomes.

- Drive new business growth through greater customer advocacy and reference ability.

- Implement programs to improve customer engagement and value realization from Keka.

Key Skills:

- Listening comprehension - Ability to listen to the client, decipher said and unsaid needs/wants, and draw smart conclusions from conversations.

- Effective communication - Ability to clearly state facts and share accurate information on time. Provide clear and concise answers to client queries, doubts, and questions.

- Project Management - Ability to manage multiple projects and tasks simultaneously while maintaining clear track of things to ensure stuff gets done every hour every day.

- Curiosity - Be curious about Keka products, and client business processes to ensure we understand things deeply to offer effective solutions and build long-term relationships.

- Product Knowledge and Business Acumen - Understands most modules and their functionalities. Connects product features to client needs.

- Conflict Management- Ability to understand the nature of conflict and devise an efficient way to address the root cause by dealing with people, processes, and tools.