Katyayani Organics - eCommerce Operations Manager - Logistics & Supply Chain

Job Title: International E-commerce Manager (Logistics & Supply Chain).

Location: Bhopal.

Job Type: Full-time.

Job Summary:

- We are seeking a proactive and experienced International E-commerce Manager to lead and scale our global D2C and B2B e-commerce operations in the agrochemical sector.

- The ideal candidate will bring strong expertise in cross-border logistics, supply chain optimization, and international e-commerce platforms, with a passion for delivering exceptional customer experiences in both consumer and business markets.

Key Responsibilities:

E-commerce Operations (D2C & B2B):

- Manage and grow international D2C and B2B e-commerce channels, including company websites, digital marketplaces, and specialized agrochemical portals.

- Collaborate with sales, product, and marketing teams to drive digital initiatives and new market penetration strategies.

- Oversee pricing, promotions, product listings, and content localization for international audiences.

Logistics & Supply Chain Management:

- Lead the end-to-end global logistics and fulfillment strategy including warehousing, inventory control, shipping, and returns.

- Handle international compliance, customs regulations, hazardous material handling (where applicable), and documentation specific to agrochemical exports/imports.

- Work closely with 3PL providers, freight partners, and distributors to ensure efficient and timely delivery across regions.

Supply Chain Optimization:

- Forecast demand and align production planning with market needs across regions.

- Ensure smooth coordination between production, packaging, warehousing, and shipping units.

- Optimize inventory levels and reduce logistics costs without compromising service quality.

Process & Performance Management:

- Implement digital tools for order management, inventory tracking, and customer experience enhancement.

- Track key KPIs such as order fulfillment rate, delivery times, cost per shipment, and customer satisfaction.

- Continuously identify bottlenecks and areas for automation or improvement in operations.

Qualifications:

- Bachelor's degree in Supply Chain Management, International Business, Agriculture, or a related field (MBA preferred).

- 3+ years of experience in international e-commerce and logistics, preferably within agrochemicals, chemicals, FMCG, or regulated products.

- Hands-on experience with D2C and B2B fulfillment strategies in global markets.

- Familiarity with regulatory and compliance aspects of agrochemical logistics and exports.

- Strong technical understanding of ERP systems, e-commerce platforms, and data analytics.

- Excellent negotiation, vendor management, and cross-cultural communication skills.

Preferred Skills:

- Knowledge of hazardous goods shipping and international agricultural product regulations.

- Exposure to digital sales channels in rural or agrarian markets.

- Fluency in additional languages is a plus.