Kaseya - Customer Success Manager - US Region

Job Description

Role Name: Customer Success Manager (US Region)

Job Location: Bengaluru, IN

Note:

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

About Kaseya

Kaseya is the leading provider of complete IT systems, security, and network management software. Our solutions allow Managed Service Providers (MSPs) and IT organizations to efficiently manage and secure IT to drive IT service and business success. Offered as both industry-leading SaaS solutions and on-premises software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more.

Kaseya is a rapidly growing, private-equity-backed company on track for a successful initial public offering in the next few years. On a trajectory to hyper-growth, Kaseya is the ideal place for you to grow and develop your career among hard-working, creative professionals with a shared vision to transform the industry.

Key Responsibilities:

- Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast and reduce churn.

- The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Kaseya services fit their ongoing business strategy.

- Meet weekly and quarterly Up-Sell and Cross-Sell opportunity generation consistent with sales targets; generate a pipeline 3 times the target.

- Increase footprint in the existing customer base to offset any unavoidable churn.

Requirements:

- Proven track record of establishing themselves as a strategic trusted adviser to clients.

- 3 - 8 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.

- Self-starter who can own ongoing customer success of large, medium, and small customers.

- The role requires the employee to work in the North American shift timings.

Benefits:

- Health Insurance.

- Best Incentive Policy.

- Relocation Facility

- Competitive Salary.

- Travel Opportunities.

- Pickup & Drop (Cab) facility.