Karvy - Deputy Manager/Manager - Quality

The incumbent will assist the Head of Quality and be responsible for:

- Maintaining a constant awareness of the QMS and ISMS in the business context amongst employees

- Promoting Quality achievement and performance improvement across the businesses

- Defining processes and procedures in conjunction with business operations vis a vis quality requirements

- Setting up, maintaining and improving controls and documentation

- Collating and analyzing performance data against defined parameters

- Monitoring performance by gathering relevant data and producing statistical reports

- Writing / updating Procedures as required

- Conducting, coordinating and Supervising the program of internal auditing

- Ensuring compliance with relevant standard

- Enabling continual improvement of services through initiatives

- Identifying relevant quality-related training needs.

- Enabling audits while liaising with:

Managers & department staff for scheduling and conducting Internal audits

External auditors, being responsible for ensuring execution of CA (corrective actions) and ongoing compliance.

- Travel to the branches as required.

- Coordinating with the Certifying agency and third party agencies on all Quality related matters as required

- High proficiency in knowledge of processes and documentation needs for ISO and ISMS requirements, esp., Review CAPA, RCA, RART, SOA, incident Management, etc.

- Trained - Internal Quality Auditor- (Implementation & Auditing - in the areas of Quality Management Systems - ISO 9001:2008 and ISO-27001:2013 [ISMS]).

- Knowledge of CMMi requirements & Six-Sigma Green Belt - will be an added advantage.

Qualifications

- A postgraduate / MBA with 4-8 years of experience in the Quality department preferably in a Financial Services firm

- Good Communication skills required (both written and verbal)

- Good Analytical skills

- Exposure to at least one full cycle implementation