Karma Healthcare - Head/Chief Manager - Operations

Relevant Sectors : Public Health, Healthcare Delivery, Tele-medicine, Operations

Organisation :

- Karma Healthcare is a social enterprise that works towards improving access to quality and affordable primary healthcare in rural India using technology. This initiative aims to provide affordable, equitable and reliable primary integrated healthcare services to the under-served populations in rural South Rajasthan.

- Our approach is to develop and use technology that allows us to disrupt the healthcare ecosystem in a positive way. We are currently focusing to intervene in the private sector where a majority of population seeks healthcare services.

- Our first area of operation is in Udaipur district in Rajasthan. We currently have eight primary healthcare clinics in rural Rajasthan serving a population of about 2,00,000. One of the core focus areas of the organization is to promote preventive and healthy best practices in our areas of work through advocacy, communication and social mobilization activities.

- Karma Healthcare is poised to be the leader in the space of technology enabled healthcare services. In another three years we will have more than 100 operational centers in the state of Rajasthan impacting a population of more than 25 million.

- We are a young organization working in the social sector. We are looking for passionate, hardworking and committed people to join as the building blocks of the organization and grow along with it.

For more information, please visit www.karmahealthcare.in

Role : Head Operations/ Chief Manager Operations

Location: Udaipur, Rajasthan, India

Job summary :

- This role will manage the entire operations of the organization through three team i.e. nursing, pharmaceuticals & technology. This is one of the critical roles within Karma Healthcare.

- Working closely with the CEO this role is to partner both in strategy and execution in the rapid expansion phase of the organisation.

- We see this role evolving as a role managing a team size of more than 300 in the next three years. We also see this role evolving as a stakeholder in the organisation.

Candidate Profile :

- Graduate/ post graduate degree in social work/ public health

- 7 to 10 years of total experience, with experience of working in projects targeted at the rural population of India.

- This role has responsibilities of managing a team. Hence it is desired to have 4 years of experience in managing teams in the past.

- Experience profile of managing diverse set of stockholders in an ambiguous environment is preferable.

- Excellent verbal proficiency in English. Hindi. Proficiency in local dialects of Rajasthan is preferable.

- Willing to travel extensively to programmatic areas as required.

Primary Responsibilities :

Provide overall leadership to the operations department run an effective system to ensure better quality of services to the patients. This includes:

- Best in class nursing services

- Best in class pharmaceutical services

- Best in class relevant technology usage

- Create a strategy for rapid footprint expansion of Karma Healthcare.

- Create and manage effective team management frameworks for the operations team. This framework should be scalable to be able manage a large size team of more than 300 professionals.

- Lead and inspire a team of motivated and committed young professionals.

- Coordinate community awareness, outreach and promotion activities, including but not limited to budget planning and management of professional services engaged by the organization.

- Serve as the lead and focal point for all tasks the operations team.

- Implement a comprehensive outreach strategy to mobilize a wide range of stakeholders leading to an increased demand of the organization's services.

- Contribute to the project monitoring and evaluation plan, annual work plans and budgets, and other project deliverables

- Solve complex problems in turning unstructured operations environments into predictable & effective organisation through a combination of innovative processes and nimble systems.

Competencies and skills :

- Demonstrable track record of implementing a broad range of effective outreach and campaigning tactics and demonstrable ability to develop innovative campaigning approaches.

- Demonstrable sound judgements in dealing with complex and sensitive campaigning matters.

- Proven track record on devising and managing outreach campaign

- Understanding of the broad landscape of development and health issues

- Ability to work in unstructured environments.

- Strong communication skills, both written and oral and the ability to influence and negotiate with individuals at all levels internally and externally.

- A team player with strong training and mentoring skills. Ability / experience of negotiating and cooperation across teams and of working within teams. Demonstrated abilities of working in cross functional teams.

- Demonstrated sound understanding and experience of using research in communication activities

- Ability to summarize and persuasively communicate complex information in written and verbal form to a range of target audiences at a standard appropriate for the stakeholders

- Positive attitude with commitment

Note : Karma Healthcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, caste, genetics, disability or age.