Kapture CX - Manager/Senior Manager/Director - Sales

About the job:

Company Overview:

Founded in 2014 in Bangalore, Kapture is a leading SaaS company specializing in a sophisticated customer support automation platform.

Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI, consumer durables, and the energy sector.

Complementing our offerings, we provide a robust customer feedback management platform.

With strategic offices in key locations including Bangalore, Mumbai, Delhi, Jakarta, UAE, Riyadh, Philippines, and Florida, Kapture is on a dynamic trajectory of global expansion.

Position Overview:

As an Enterprise Sales Manager, you will be responsible for driving sales and revenue growth within our organization's enterprise segment.

This role demands a strategic mindset, exceptional sales acumen, and the ability to cultivate and maintain relationships with key decision-makers in large enterprises.

You will be developing and executing effective sales strategies to meet and exceed targets.

Responsibilities:

Sales Strategy Development:

- Develop and implement comprehensive sales strategies for penetrating the enterprise market segment.

- Identifying target accounts, assessing market opportunities, and defining go-to-market approaches

Customer Relationship Management:

- Build and maintain strong relationships with key stakeholders, including C-suite executives and department heads, within target enterprise accounts.

- Understand their business needs, challenges, and objectives to position our solutions effectively.

Pipeline Management:

- Oversee the sales pipeline for the enterprise segment, ensuring accurate forecasting and timely progression of opportunities through the sales process.

- Implement best practices for lead generation, qualification, and conversion.

Strategic Partnerships:

- Collaborate with internal teams, including marketing, product development, and customer success, to align sales strategies with overall business objectives.

- Identify and leverage strategic partnerships to enhance our value proposition and market presence.

Sales Performance Analysis:

- Track, analyze, and report on sales performance metrics, including revenue attainment, sales pipeline health, and customer engagement.

- Utilize data-driven insights to identify areas for improvement and optimize sales effectiveness.

Requirements:

- Proven track record of success in enterprise sales, with a minimum of 6 years of experience in a similar role.

- Excellent communication and interpersonal skills, with the ability to build rapport and credibility with senior-level executives.

- Strategic thinker with the ability to develop and execute complex sales strategies in a competitive market landscape.

- Demonstrated proficiency in pipeline management, forecasting, and sales performance analysis.

- Bachelor's degree in Business Administration, Marketing, or a related field; MBA or equivalent preferred.

- Familiarity with CRM software (e., Salesforce) and other sales enablement tools.

- Willingness to travel as necessary to meet with clients and attend industry events