Kapture CX - Director - Enterprise Sales & Strategy

Job Title: Director - Enterprise Sales and Strategy

Reports To : CRO

Location : Bangalore (Work from Office)

Company Overview :

Founded in 2014 in Bangalore, Kapture CX is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI, consumer durables, and the energy sector. Complementing our offerings, we provide a robust customer feedback management platform. With strategic offices in key locations including Bangalore, Mumbai, Delhi, Jakarta, UAE, Riyadh, Philippines, and Florida, Kapture is on a dynamic trajectory of global expansion.

Position Overview:

We are seeking a dynamic and results-driven individual to drive sales and revenue growth. This role will report directly to the CRO and play a crucial part in shaping our sales strategy, building client relationships, and achieving sales targets. The mandate for this role will involve management of end-to-end sales cycle for strategic opportunities as well design and execution of the overall sales strategy.

Responsibilities:

- Sales Lifecycle Management : Oversee the sales cycle from prospecting to closing deals on strategic opportunities. This will involve closely collaborating with the CEO and internal stakeholders and fronting the communication with external stakeholders.

- Sales Strategy Development: Collaborate with the CEO to develop and implement effective sales strategies aligned with the company's goals.

- Performance Metrics: Set sales targets and key performance indicators (KPIs) for the sales team, monitoring progress and making data-driven adjustments as necessary.

- Market Analysis: Conduct market research to identify new opportunities, customer needs, and industry trends to inform sales strategies.

- Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and ensuring exceptional service.

- Collaboration: Work closely with marketing, product development, and customer service teams to ensure alignment and support for sales initiatives.

- Reporting: Provide regular sales reports and forecasts, highlighting successes, challenges, and growth opportunities.

Requirements:

- A love for Sales / Revenue Growth : A love and penchant for Sales and meeting revenue targets is critical for this role. This individual will work closely with senior leaders and prospective clients which requires empathy to customer needs and attention to detail.

- Experience: 7+ years of experience in a high-paced B2B SaaS sales role is highly preferred.

- Project Management: Strong organizational skills with the ability to manage multiple projects simultaneously under tight deadlines.

- Strong Communication Skills: Excellent verbal and written communication skills to work effectively with a diverse group of stakeholders.