Kapture CX - Associate Director/Director - Solutioning

Company Overview:.

- Kapture CX- is a leading Enterprise-grade SaaS-based Customer Support Automation platform, headquartered in Bangalore with offices in Mumbai, Delhi/NCR, and Florida.

- Trusted by top brands like Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Phillips, and Prestige, we support 1000+ businesses globally through our extensive channel partner network spanning 12 countries.

Position Overview:

- As the Director of Solutioning - as at Kapture CX, you will play a pivotal role in driving our growth strategy by leading a high-performing team.

- You will collaborate closely with sales, product management, and marketing teams to develop and execute strategies that effectively demonstrate the value of our SaaS CRM solutions to potential clients.

- Your deep industry knowledge, strategic mindset, and leadership skills will be crucial in securing new business and expanding our market presence.

Key Responsibilities:.

Leadership and Team Management:.

- Lead and mentor a team of professionals, fostering a culture of excellence, collaboration, and continuous improvement.

- Develop and implement training programs to enhance the technical and sales skills of the team.

Strategy and Execution:.

- Collaborate with sales leadership to define solutioning strategies and align them with overall business goals.

- Drive the development and delivery of compelling presentations, demonstrations, and proposals to showcase the value of Kapture CX's solutions.

- Analyze market trends and customer needs to identify opportunities for product enhancements and new features.

Client Engagement:.

- Engage with key prospects and clients to understand their business challenges and articulate how Kapture CX's solutions can address their needs.

- Build strong relationships with stakeholders at all levels to influence decision-making and drive successful sales outcomes.

Cross-functional Collaboration:.

- Work closely with product management to provide feedback on product features, functionality, and market requirements.

- Collaborate with marketing to create impactful sales collateral, case studies, and competitive positioning materials.

Performance Metrics:.

- Track and analyze key performance metrics to measure the effectiveness of solutioning activities and initiatives.

- Continuously refine and optimize solutioning processes to improve efficiency and effectiveness.

Qualifications:.

- Degree in Business, Computer Science, or a related field.

- MBA is a plus.

- Minimum of 10 years of experience in solutioning or sales engineering within the SaaS or CRM industry.

- Proven track record of leading and managing high-performing teams.

- Strong understanding of SaaS CRM solutions and their application in various industries.

- Excellent communication, presentation, and interpersonal skills.

- Ability to think strategically and execute tactically.

- Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.