Kantar - Senior Manager - Research - Client Service Team

The SRM is part of the Client Service team. Their primary responsibility is to work with AM / Senior AM/AD to serve as a liaison between MB and its clients, with responsibility for appropriate high levels of service to those clients.

Key responsibilities

The SRM is responsible for:

- Acting as liaison between the Client and MB on project-related issues with supervision, ensuring that their needs are being met

- Day to day involvement with projects for their clients, including

a) Drafting proposals,

b) Questionnaire design,

c) Liaison with PM

d) Data analysis

e) Interpretation and development of recommendations

f) Handling queries from clients independently

g) Preparation of presentations of findings

- Taking initiative in making client presentations while accompanied by senior account team members

- Starting to develop individual job costs, monitoring job costs throughout a project and ensuring profitability, under supervision

- Assistance in developing new business development amongst existing clients

- Assisting senior managers ensure all procedures and policies are adhered to in his/her team or office

Reporting :

The SRM reports to an Account Manager or Account Director in his/her team or in his/her office.

Personal skills :

The following skills are essential:

- Should be a postgraduate

- At least 3 to 5 years- experience in Client Service

- Proven knowledge of market research

- Preferred knowledge of MB tools and philosophy

- Strong analytical skills

- Developing skills in managing people and staff development

- Proven ability to build strong client relationships

- Strong communication skills, both written and verbal

- Commercial awareness

- Excellent command of English, both written and verbal

- Developing skills in making strong effective presentations