Kalpataru - IT Program Manager/Project Manager

Overall Purpose of Role:

The role of PMO is to implement

1. tracking status of programme deliverables and milestones;

2. supporting the adoption of the project lifecycle and deliverables;

3. programme level risk and issue coordination;

4. monitoring the status of projects transitioning in to normal service;

5. coordination of the regular project and programme level reporting cycles;

6. coordination of project Governance arrangements, Post Project Reviews, Programme level workshops.

Additional responsibilities include assisting the CIO with defining and updating the project management processes, standards and governance, assisting Project Managers on large projects, contributing to Quality Reviews, and coordinating activities in support of quality objectives.

PMO amongst other things, ensures project plans and project documentation are complete and up-to-date, provide regular project status updates, help acquire the necessary resources and skills, and contribute to the delivery of business systems to meet identified business requirements.

Main Activities and Responsibilities

- Implement governance standards across the portfolio, including tracking, monitoring and updating the status of programme deliverables

- Attend Post Project Review meetings to identify key areas of improvement

- Manage the programme level risks and issues register

- Carry out assurance review processes as required by the CIO

Budgets (Opex & Capex), Planning, Reporting & Control

- Develop IT Project Standards guide, seeking contributions from Project Managers, QA Team, Development Team and Service Implementation Lead to ensure that the Standards meet best practice

- Organise workshops to identify areas of improvement for projects, documenting recommendations and presenting them to the Management

- Build up a repository of project templates both technical and management

- Support the Project Managers - use examples from current and past projects to identify best practice

- Continue to evolve the processes and templates throughout the project lifecycle

- Implement project standards across all projects in the portfolio

- Update and administer the programme plan as required using reports from Project Managers and the outcomes of project and board level meetings and workshops

- Manage communications from the PMO mailbox including regular reporting cycle requests.

- Prepare consolidated material from project reports for monthly review

- Complete and distribute monthly portfolio level reports

Project management

- Manage the portfolio-level benefits register, ensuring that all benefits are planned, monitored and benefits realisation is tracked

- Support implementation of the quality strategy, including any processes and templates, across all projects

- Implement the change control process across all projects and portfolios.

PMO responsibilities when providing project support include:

Pre-Project:

- Supporting the definition of small/medium project Business Cases (scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements and milestones)

- Ensuring pre-scope project plan is communicated to all project stakeholders together with their individual responsibilities

Project Management:

- Providing effective management support to project teams on small to medium sized projects, or assisting Project Managers on streams of other large projects

- Coordination of publication, review and sign-off of major Project Management deliverables

- Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilisation is monitored

- Monitoring and reporting on progress of the project to the Project Board and all stakeholders

- Coordinating quality activities to meet quality objectives. Managing project risks, issues and change control, communicating the impact to the project

- Monitoring projects against time, budget and quality standards.

Post-Project:

- Identifying the location of support to resolve technical issues, effecting the transition into support, and formally closing off the project

- Conducting or contributing to post implementation reviews and identifying any lessons learned

Education, Qualifications and Training:

- Degree or equivalent

- Prince2, MSP or PMP qualifications preferable

Experience:

- Experience of programme coordination/administration

- Experience of managing small projects, or exposure to the end to end project lifecycle, or managing substantial parts of the project lifecycle

- Experience of working within a structured project management framework

- Knowledge of project management tools and techniques

Work Based Competencies:

- Knowledge and experience of Microsoft packages, including Project, PowerPoint, Word and Excel.

- Strong communications skills, both written and verbal

- Understanding of the importance for detail and organisation

- Very good prioritisation skills to balance key priorities

- A strong customer centric approach