Kalamandir - Regional Manager - West

Regional Manager - West

Reports to: Zonal Head

Purpose of the role:

- To oversee the operations, sales, and profitability of Exclusive Brand Outlets (EBOs) within the assigned region.

- This role involves driving business performance, ensuring operational excellence, and aligning store activities with the companys strategic objectives while fostering a culture of exceptional customer service.

Key Responsibilities:

1. Business Development and Strategy:

- Develop and execute regional sales strategies to achieve business targets.

- Monitor store performance and identify opportunities for expansion within the region.

- Collaborate with the corporate team to plan marketing and promotional activities.

2. Sales and Profitability:

- Drive store sales to meet revenue and profitability goals.

- Analyze sales trends and KPIs to optimize performance at individual stores and the region.

- Implement cost-effective measures to improve operational efficiency.

3. Team Leadership and Development:

- Recruit, train, and mentor store managers and staff, ensuring alignment with brand values and goals.

- Conduct regular performance reviews and set development plans for team members.

- Foster a collaborative and motivated team environment.

4. Store Operations Management:

- Ensure stores comply with company policies, operational standards, and visual merchandising guidelines.

- Conduct regular audits to maintain store excellence in terms of cleanliness, stock levels, and customer experience.

- Oversee inventory management, minimizing shrinkage and ensuring timely replenishment.

5. Customer Experience:

- Champion customer service excellence, ensuring every store delivers a consistent and memorable shopping experience.

- Address and resolve customer concerns or feedback promptly.

6. Brand Representation:

- Act as the brand ambassador in the region, ensuring that all outlets reflect the brands ethos and cultural significance.

- Coordinate with the product team to provide region-specific insights for ethnic wear preferences.

7. Compliance and Reporting:

- Ensure adherence to legal, safety, and company standards across all stores.

- Provide regular reports on sales, team performance, and market trends to senior management.

Qualifications and Skills:

Education:

- Bachelors degree in Business Management, Retail, or a related field (MBA preferred).

Experience:

- Minimum of 12-17 years of experience in retail management, preferably in the ethnic wear or fashion industry.

- Proven track record of managing multiple retail outlets and achieving sales targets.

Key Skills:

- Strong leadership and team management skills.

- Analytical mindset with a focus on data-driven decision-making.

- Excellent communication and interpersonal abilities.

- Customer-oriented with a keen eye for detail in visual merchandising.

- Knowledge of regional markets and cultural trends in ethnic wear.

Key Performance Indicators (KPIs):

- Regional sales growth and profitability.

- Store-level operational excellence.

- Employee retention and engagement.

- Customer satisfaction scores.

- Adherence to budgets and cost controls.