K12 Techno Services - Lead - Operations

Roles & Responsibilities:

- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.

- Anticipates and tracks operational and tactical risks and providing strategic solutions.

- Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.

- Works with sales teams to help set and meet daily and quarterly goals.

- Plays a significant role in long-term planning, project status reporting, and implementing change control processes.

- Works closely with COO on other special planning and departmental projects.

- Oversees and reports weekly, monthly, quarterly, and annual metrics.

- Identifies trends and assess opportunities to improve processes and execution.

- Manage a team of 5-6 operations managers

- Ensure implementation as per standard process

- Develop and strengthen relationship with customers