Jumia - Global Head - On-Demand Logistics

Global Head - On-Demand Logistics (Food delivery Exp mandatory)

- Overall ownership of On Demand logistics process, policies and execution

- Create SOPs for country JS team alignment with 3PLs, define scope of services from time to time and ensure compliance

- Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries

- Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc

- Design guidelines for the rider support team, ensure training is updated with product changes

- Owner of the DA engagement minimizing the churn of the DAs from Jumia platform

- Coordinate with commercial, marketing and the operations team on a regular basis to align on business numbers and communicate the same to the country teams

- Continuously align with the product team on future developments which is in sync with the business goals