Jubilant FoodWorks - Head - User Research - Product & UED Leadership Team

- As a member of the Product & UED leadership team, you will be responsible for inspiring user-centric changes in the product that will help us create simple-to-use, lovable experiences around food as well as continuously innovating on our existing user experience.

1. Lead the strategy and execution for User Research in the organization

- Conduct user research at every stage of the product lifecycle from identifying unmet user needs & conceptualization to prototype validations & usability tests on the product. This includes conducting ethnographic field studies, contextual discovery, concept tests, diary studies, online surveys, card sorting, cognitive walkthroughs, quantitative analysis, VoC studies, usability and accessibility testing, amongst others.

2. Generate & share insights that influence & drive product strategy & execution - Monitor & measure success criteria post the launch of features / products.

3. Craft user-centric KPIs & measure impact

4. Drive strategic initiatives to build a user-centric culture

- Introduce industry best practices associated with conducting user research and testing. Continuously monitor and improve practices that are being used for UX research and testing.