JP Morgan Chase - Vice President - Software Engineering - Genesys

- Fifteen plus (15+) experience in Contact Center Technology domain.

- Should Have Designed and deployed Solution with extensive use of ORS Clustering.

- Should Have Designed and deployed SIP CLustering for very large contact center environment.

- Should be an expert in developing high complexity SCXML flows using Composer.

- Should be an Expert in creating templates and rules in GRDT and GRAT tools Should be able to integrate with third-party applications using Genesys Java SDK or APIs.

- Should have hands on experience in integrating Genesys Solution with Sonus SBC and should be able to provide suggestions with integrations.

- Should be very familiar with troubleshooting QOS issues in the SIP environment.

- Experience working in Kanban/Scrum teams and using JIRA (Preferred)

- Familiarity with various Genesys Simulators from a Performance Testing perspective.

- Good understanding of data networking knowledge as well as VOIP technology

- Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred)

- Familiar with Test-driven development.

- Excellent communication skills (written and oral) and ability to decipher technical requirements from business requirements and convert into design.

- Experience in documenting clearly and concisely designs, call flows, run books, playbooks, estimates for work

- Experience in infrastructure automation using one of IaaC, Containers, Scripting or Cloud (preferred)

- Experience in deploying Genesys solutions into Dockers and Containers would be good to have

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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