JP Morgan Chase - Vice President - Experience Design Lead

Vice President - Experience Design Lead

- We're looking for a seasoned UX/Service Designer to help us on our mission to create user-centric experiences at JPMorgan Chase.

- You will have a strategic mindset to consider end-to-end product or service experience, while being an expert UX practitioner at conceptualizing, designing, and delivering innovative solutions for digital applications.

- You'll work in close collaboration with business, technology and operations partners to represent the human perspective, translating user insights into tangible and delightful experiences at the intersection of digital products and financial services. In this role, you will be part of a multi-year transformation into the fin-tech future of institutional banking incorporating emerging AI, ML and predictive technologies into the products we create.

- Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment.

Job Summary:

- As a UX Design Lead on our Securities Services Operations team, you have the understanding of the customer and business needs, foster strong collaboration with your peers, bring thoughtful planning and coordination across product development teams, tame complexity for our users, and participate in the full range of design practice activities, from up-front research, insights, and strategy to ideation, prototyping, and testing through to the delivery of final designs.

- Our team, which sits within JP Morgan's institutional bank (serving corporate clients), leverages emerging technologies to develop and refine the tools considered most essential to the users that keep this business at the top of the industry.

- Working as a valued member of a collaborative multidisciplinary team (User Research, Service Design, Visual Design, Product Managers, Business Stakeholders, Engineers) you will work closely with the business and users, following best practice User-Centered Design to deliver innovative and creative solutions to complex problems.

Job responsibilities:

- Set holistic design direction: Create solutions ranging from a strategic level of 50,000 ft to a tactical one at 500 ft. Steer not just the design but also, the product strategy

- Learn fast by prototyping: Drive a user-centric design approach with rapid testing and iterative prototyping for complex highly functional business applications

- Be responsible for delivery across a number of concurrent active projects and the efficient, scalable execution of your design direction, providing status and transparency to leadership

- Design through wireframes, visuals, and prototypes at different levels of fidelity. You will be required to ideate and concept prior to the full definition of a delivery milestone, leading workshops and collaborative design sessions

- Deliver work that is not only user-friendly, but which also produces results - measuring your work's value by identifying success criteria and performing user validation throughout the design process

- Leverage your knowledge and expertise in design thinking to plan and facilitate ideation and alignment workshops with project stakeholders

- Collaborate with and influence Product Owners, Business Sponsors, Strategists, Developers, and the rest of the design team. You will play a key role to entrench a culture of design, helping realize the vision and defining end-to-end product experience

- Create next-generation Experiences, applying expertise within the fields of Information Architecture, Interaction Design, and Data Visualization to develop compelling experiences for our products

- Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers

Required qualifications, capabilities, and skills :

- Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience

- Relevant team leadership experience in a similar role

- Can direct self and others in both planning and structuring the work, and executing on expected levels of quality

- Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement

- Prior work involves leading design teams and cross-functional collaboration with senior Product Managers and Engineering leads

- Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture; Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design

- Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops

- Has led new business thinking and strategy through their user-centered design work

Preferred qualifications, capabilities, and skills:

- Prior experience designing applications within complex business domains (financial services, other)

- Advocate for Accessibility Guidelines and Inclusive Design practices

- Comfortable with structuring and planning design work in cross-functional contexts

- Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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