JP Morgan Chase - Vice President - Experience Design

Description: Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President within the Design and Customer Experience team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities:

- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.

- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills:

- Minimum 5 years of experience in user experience design or similar roles.

- Ability to create visual representations of user journeys, including storyboarding, wireframes, and prototypes.

- Experience in inclusive design and accessibility, incorporating diverse perspectives into solutions.

- Proven track record of developing experiences that meet or exceed initial proposals, including transformational innovation strategies.

- Skilled in creating 'north star' representations to guide customer-centric decision-making.

- Advanced technical literacy, with a strong understanding of client-side technologies, APIs, microservices, and technology stack components.

Preferred qualifications, capabilities, and skills:

- Design leadership or managerial experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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