JP Morgan Chase - Vice President - Customer Service Manager - APAC

Vice President - Customer Service Manager (APAC)

Description :

- As part of our Product Operating model, we have combined similar technologies into products that span both public and private cloud, enabling the delivery of innovative digital experiences to our employees and customers.

- Base Compute (BC) is the product area that is the foundation for the firm's technology platforms providing secure, scalable, reliable, and cost-effective compute-related products and services across multi-cloud for enterprise-wide consumption and encompasses a number of individual products.

- As a Customer Service Manager representing GTI's Base Compute in this Business to Business role you will work closely with the APAC Line of Business IT infrastructure teams to ensure their experience of provisioning Base Compute IT products is a positive one.

- You will need to generate a trusting relationship with your customers as you partner with SRE/build engineers and supply chain planners to ensure delivery expectations are met.

Key Responsibilities include :

- Line of Business IT Infrastructure teams' primary point of contact for provisioning Base Compute products in this Business to Business function.

- Management of any customer server provisioning issues and escalations be they server build or supply in nature

- Management of the server Expedited Build Requests on behalf of customers

- Managing any customer bespoke build requests

- Having a good overview of all Base Compute products and the knowledge of where to signpost customers for information

- Regular reporting and updates to stakeholders and management

- Partnership with Base Compute Customer Success Team to ensure customer sentiment is appropriately articulated and represented on the Customer Health Dashboard

Qualifications & skills :

- A background in technology is essential and an understanding of GTI's IT infrastructure technologies would be useful

- Strong communication and interpersonal skills are a necessity in this role

- Having high EQ, a conscientious mindset and positive attitude are highly desirable

- Being well organised and having a methodical approach to your work is also highly desirable

- Candidates should have good judgement, common sense and should be considered 'personable'

- MS Office skills in Excel and Powerpoint

About Us :

- J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

- Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

- We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

- In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.