JP Morgan Chase - Transaction Processing Manager - WPO - CIB

CIB- WPO- Transaction Processing Manager

Job Description :

Wholesale Payments Overview

- World's largest wholesale payments network - Treasury Services, Merchant Services, Trade and Commercial Card.

- Clients make payments anywhere in the world, in any currency using any method of payment.

- Complete suite of products and services (Payments, Liquidity, Trade and Finance) with real-time insights and expert client advice.

- Payment solutions that cover the full spectrum of treasury and payment services, enhancing ability to manage cost, complexity and risk.

- Within Treasury services, Cash Operations delivers cash management, liquidity and escrow services. These allow clients to execute local and cross-border payments, as well as manage their working capital effectively.

- The successful candidate will be part of the Cash Operations Change Management (CTB) Team that drives Operations Change Management and Strategic Initiatives at country and regional levels. For this role, the candidate is responsible for leading and managing the payments and receivables and client journey initiatives to support the growth of the APAC franchise by enhancing customer experience, and managing customer fulfilment, technology and infrastructural plans. He/she needs to be able to articulate benefits and objectives, define business requirements for technology deliverables, and lead the execution of the program/projects from an Operations perspective via build out of strategic platforms and decommissioning of legacy systems.

- The role is set in a fast-paced, digitally-centric environment, requiring the individual to oversee implementation of projects from start to finish. The candidate must be able to manage multiple projects as well as be an energetic, collaborative and results-oriented team leader who is technologically savvy with good business acumen. The role will work closely with multiple stakeholders including Product Management, Operations, Technology, Risk & Control, and Finance and leverage industry best practice on change and transformation.

Key roles and responsibilities:

- Understand current processes and challenges and define future state process and benefits with the goal of enhancing client experience, increasing automation/efficiency, and reducing risk

- Full program lifecycle management including: Defining program/project objectives and benefits, functional domains and architecture, business requirements, delivery roadmaps, migration of processing from current state/platforms to target state processes and platforms, Operational readiness

- Partner with business and technology teams to execute and achieve program objectives

- Leverage latest technology and market trends to optimize operations process

- Governance - Regular, formal updates to senior stakeholders

- Lead a small team and build/develop the right skills, experience, knowledge and capacity in support of the above

Leadership - Assume a key leadership role within the CTB team. Build & develop relationships, within and across the organization, and drive change.

Skills Required / Qualifications :

- University/Masters Degree with at least 5-8 years Operations/Technology and/or Product experience with good understanding in Payment/Cash Management business as well as operations and technology strategy

- Programme Management - Ability to organize, prioritize and manage multiple streams of work in parallel. Strong attention to detail and must be able to demonstrate outstanding delivery track record

- Effective change management and transformation experience. Ability to challenge current state and mind set, adapt to a changing environment

- Excellent communication (both oral and written), ability to create and deliver executive presentations

- Holding self and all teams accountable and focus on delivery and execution to achieve specific desired results

- Ability to lead and work independently

- Use data to drive behaviour and outcomes

- Influencing and negotiation skills 

- Leverage subject matter expertise in driving conversations, challenging status quo and influence decisions/direction with stakeholders

- Proven ability to identify opportunities and promptly initiate action and escalate potential risks

- Effective time management skills to meet strict deadlines and team objectives

- Ability to effectively address and manage conflict

- Ability to communicate pro-actively and openly with internal and external business partners - to executive level

- Strong Risks and Controls mindset.

- Strong partnership record and team player- ability to build effective relationships to leverage different parts of the organization

About Us:

- J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants- and employees- religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team :

- The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

- Operations teams develop and manage innovative, secure service solutions to meet clients- needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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