JP Morgan Chase - Team Leader - Interest Claims & TMPG Claims Management - Fixed Income - Market Operations

- Understanding the trade flow to review fails management risk and fails cost implications

- Investigate the validity of the Claim rate and amount calculation

- Demonstrate ability to investigate and resolve aged trade exceptions and partner with Clients/ Sales/ Trading to effectively resolve.

- Live Client/Trader/Sales interaction through call / hotline and mails.

- Ability to effective engage with front office to ensure smooth Client trade claim processing

- Identify and partner with MO teams to resolve aged Client Claims

- Interact with client custodians / back office / middle office to identify issues, challenges, disputes and take appropriate and corrective action to ensure accurate trade claim investigations

- Demonstrate strong efficiency focus to reduce manual processing and improve STP

- Strong articulation and management of Client queries

- Ensure strong TAT to review and address Client/ Sales/ Trading inquires on the trade Claim

- Participate and Contribute in tech projects including UAT's and new idea generation

- Effectively execute internal reports to Sr. management

Core Skill-sets

- Analytical skills: Problem solving Data analysis, Decision-making

- Work management skills: Time and workload management, Self-starter, Planning, achievement Orientation, Productivity focus

- Interpersonal skills: Ability to influence others, Purposeful communication, Flexibility, Active listening

- Aptitude: Outcome focused, self-motivated, flexible and enthusiastic, Professional approach to successfully interact with senior management/ colleagues/ peers

- Communication - Is organized, clear and confident in written and oral communications. Actively engages in discussions offering expertise, opinions and advice.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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