JP Morgan Chase - Senior Product Manager - SME - CIB

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co.

Chase Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda under the name of Helix. This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. It's a unique opportunity to build a modern product suite on a cloud-based, API First, big data platform at an enterprise scale. In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.

Position Summary

To help drive the transformation, Chase is seeking a talented & proven Senior Product Manager, SME. The candidate will be part of the shipping team and will lead the User Acceptance testing effort for multiple payment lifecycles and different payment methods. The individual will play a pivotal role in ensuring the Product satisfies all the merchant requirements and is ready for launch to a Merchant partner.

The Product Owner will have an excellent understanding of the components of payment processing transactions including; authorization, clearing, interchange calculations, settlement, fee assessments and funding.

Helix is born Agile and uses a comprehensive framework of processes and events to direct delivery. That Product Owner is expected to be versed in Agile practices and comfortable constructing and prioritizing epics and user stories for engineers to deliver.

This position will succeed by shipping product that meets and exceeds customer expectations, delivering stakeholder results.

Skillset

- Manage product execution, & testing / validation

- Conduct ongoing inspection / validation of client journey design & value intent

- Conduct end-to-end UAT of client solutions across product domains

- Conduct final validation in pre-production & post-production environments

- Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage controls, readiness, and go-to-market plans

- Bachelor's degree required; MBA preferred

- 2-5+ years in product development / release management / quality assurance (QA)

- 2-5+ years experience in Agile product delivery & software engineering; payments & merchant acquiring a plus

- 2-5+ years experience with modern technology stacks, including cloud, big data, microservices, API's, etc.

- Strong executive presence; comfortable interacting with and presenting to all levels of management

- Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)

- Strong influencing and partnership / collaboration skills to drive cross-functional teams

- Ability to productively work in a matrix management organization

- Positive, team-oriented attitude and inspiring leadership skills a must

- Experience with Atlassian Jira and Confluence

- Be awesome and have fun!

About Us-

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

J.P. Morgan Wholesale Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

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