JP Morgan Chase - Senior Product Associate - Sales Optimization Product Team

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in the Sales Optimization product team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

- Responsible for end to end ownership of features from ideation through implementation and through maintenance and support and Accountable for feature performance, which requires knowledge on how to pivot in order to meet business case goals.

- Ability to see the big picture while having a deep knowledge into the owned feature. This is key to being successful prioritizing stories and determining the path to implementing features effectively.

- Contribute to the strategic development, ongoing refinement & execution of the product roadmap and Ensure product roadmap is documented and prioritized leveraging JIRA and ALIGN to support product portfolio planning, engineering delivery, employee readiness and stakeholder alignment.

- Partner with senior product owners to progress the product roadmap; act as voice of the customer and drive product vision in forum when senior product owners are not present.

- Write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member.

- Document release highlights of multiple engineering teams supporting the product

- Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap & report on internal dependencies (via Jira/Align) and external vendor dependencies.

- Attain/develop a depth of domain knowledge in order to evaluate current/future state business (and product) objectives and ensure target state architecture alignment with business capability needs, serving as subject matter expert with respect to major business processes and supporting applications/capabilities.

- Collaborate closely with all team members including technology and architecture to define and elicit business needs; building to a comprehensive understanding the domain.

- Build and maintain strong working relationships with multiple diverse stakeholders across JPMorgan Chase, and able to work independently and in a team environment

Required qualifications, capabilities, and skills

- 5+years of experience or equivalent expertise in product management or a relevant domain area, product development life cycle including discovery and requirements definition.

- Developing knowledge of data analytics and data literacy.

- Ability to thrive in a fast-paced, collaborative and cross-functional environment. Ability to question, elicit, and drill down into both qualitative and quantitative data and concepts.

- Excellent written and verbal communication skills: Analytical Thinking and Problem Solving ; able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders.

- Experience working in agile/scrum teams.

- Minimum BS or equivalent level of education/experience required.

- Demonstrated ability to remain productive, positive, and solution seeking while facing organizational change.

- Ability to synthesize large amounts of information to inform decisions in order to drive work forward.

- Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking

- Client and Customer Focus, experienced in research and analysis and Change Management.

- Teamwork and Leadership, Facilitation and Negotiation, Coaching and Mentorship, People Focus and Team Player

Preferred qualifications, capabilities, and skills

- Experience with Salesforce will be a plus.

- Experience in working with US banking domain ( one or more among Consumer Banking, Card, Mortgage, Wealth Management) will be an added advantage.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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