JP Morgan Chase - Manager/Associate - Product Control

- Support Commercial Bank's Complaint process - Identify and log complaints on CARE tool, manage the day today operations, to send out daily/monthly reports to different stake holders and perform quality check on a regular basis.

- Maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated complaints, Partnering with cross-functional teams including the Business, Technology and Operations

- Conduct ad hoc analytics and contribute to various projects representing Complaints Management, Prioritization and influencing stakeholders on business roadmap

- Responsible for the timely execution of project tasks, stakeholder updates, resolving and escalating issues.

- To be a part of the monthly CARE testing, the web-based complaint capture system currently used across CCB

- To identify regulatory, vendor or any other complex client complaints received and ensure relevant actions are being taken to address them

- To follow up with business and update resolution details on CARE regularly

- Support new process changes and adhere to new timelines/guidelines as and when they are implemented

Required Qualifications, Skills and Capabilities:

- Strong risk and control awareness, ability to effectively prioritize workloads and work to with c ritical deadlines, Confident communicator & influencer to both internal and external clients, Strategic thinker, able to review and implement process improvements

- Work with Senior leadership locally & Globally including to achieve departmental objectives, Assist on ad-hoc projects as needed, To establish rapport and work with local and global Senior Management Teams across multiple geographies to workaround various technology & operations projects

- 6-12 years of relevant experience (Client experience, Change management, Complaints, Service), Self-starter, ability to work both independently and as part of a team, Ability to partner across functional teams and interact with all levels of the organization

- Excellent verbal and written communication skills with the ability to present information in differing degrees of detail, Investigative mindset, able to see issues at both high-level and in detail, Good organizational skills - manages & prioritizes multiple tasks within deadlines, Strong practical experience of Excel, Visio, PowerPoint

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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