JP Morgan Chase - Learning Program Manager - Digital/Operations & Technology

Learning Program Manager (Cloud) 602 - Digital, Operations and Technology (DOT) Learning

About Us

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. At the heart of everything we do is a technology function made up of over 50,000 technologists in more than 60 countries globally, spanning all lines of business and enterprise functions. The Global Technology (GT) function delivers market-leading technology capabilities with speed for our customers, clients, employees, and communities in a secure, stable, and scalable way.

About the Role

Cloud is a high priority focus area for GT and the Cloud Program Manager will represent the Learning team in front of our global stakeholders. Will partner with Cloud Work force team and Subject matter experts in designing relevant learning solutions. Determine right combination of topics, delivery channels, and suppliers to meet global client needs as far as Cloud Learning is concerned. Is Technology oriented and will provide Technical Cloud infrastructure support for Hands on Lab experience. Stays abreast of industry best practices, emerging technologies and LOB/client direction to anticipate and accommodate shifts in the business need and priorities.

Accountabilities

Needs Analysis

- Works with Learning Partner and/or business leaders to assess new requests, validate training need, and recommend training approach (e-learning, classroom, etc.)

- Conducts strategic and targeted assessments and revisions of learning portfolio solutions via key stakeholder engagement (feedback from business, HR, learning partners)

Design

- Designs new training programs/solutions, in partnership with internal designer or external vendors.

- Partners with LPs and business stakeholders at regular interval during the development process to ensure quality and relevance.

Delivery/Execution

- Develops and manages program budgets, program schedule / timelines and provides regular updates to stakeholders

- Communicates delivery requirements to internal team and vendor based on capacity/capability/budgetary constraints

- Develops marketing plan based on targeted audience analysis/role/location profile

- Provide input for annual calendar

- Monitors and adjusts marketing approach based on utilization objectives

- Deliver/facilitate trainings/sessions as needed

- Help with logistics and Infrastructure support for Trainings

- Support local training coordination

Vendor Management

- Builds and maintains vendor relationships w/focus on quality, relevance, controls, and execution

Evaluation/Reporting

- Evaluates and reports out on the effectiveness and business impact of training solutions

- Oversees ongoing improvements to the curriculum/course content and maintains the correct blend of learning options

QUALIFICATIONS

Core skills/qualifications

- Public and Private Cloud infrastructure knowledge preferred.

- Organized and detail oriented with strong project management and communication skills.

- Data driven decision making

- Process improvement/automation

- Understanding of the strategic vision of stakeholders

- Ability to translate client needs into training requirements

- Executes in ambiguous situations; ability to quickly assess and accommodate shifts in the business environment and related needs and priorities

- Strong interpersonal & communication skills with all levels of leadership

- Proven ability to build partnerships/relationships with key stakeholders

- Ability to explain concepts at a user level, both verbally and via documentation

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.