Key responsibilities
1. Liaise with client (across Asia countries) and partner with front office sales to obtain up to date client onboarding documents and information
2. Work on end to end onboardings, diverse requests and account set up. Manage client expectations, liaise with different stakeholders as a single point of contact.
3. Analyze, review and evaluate client onboarding information and documents to fulfill KYC (Know Your Clients) requirements
4. Identify solutions / options; and timely escalations to front office sales/other teams for overcoming any challenges or hurdles faced in the onboarding process
5. Provide timely reports/MIS for senior management to ensure traction/movement of onboarding lifecycle
6. Work to tight deadlines and be accountable for ensuring assigned KYC are completed efficiently
7. Co-ordinate with compliance / client onboarding teams to identify areas which require additional investigation
8. Obtain due diligence & screening reports on clients, review issues highlighted and partner with front office sales to provide disposition as necessary
9. Work in morning shifts to support the Asia region including countries such as Australia, Hong Kong, Singapore, India, Philippines, Thailand, etc.
Knowledge and Skills Sets
We would prefer undergraduates from leading institutes with a background in accounting. A legal background or experience in a foreign language is desirable (ie Mandarin, Japanese, Korean etc)
Other skillsets requirements:
- Excellent analytical skills
- Strong verbal and written communication skills
- Self-starter who can work independently, ability to multitask and work effectively under pressure and stress
- Adaptable, flexible and willing to work in a dynamic environment
- Developed problem solving techniques and solutions oriented
- Ability to directly address conflicts and escalate issues where appropriate and communicate effectively with all levels of management
- Strong sense of accountability and ownership over end to end client onboarding process
- Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals and "think outside the box" for achieving results.
- Quick thinking, decisive and self confident
- Corporate KYC operations experience of 4-6 years preferred
- Client servicing experience is an added advantage
- MS excel and power point
About Us -
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The worlds most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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