JP Morgan Chase - Data Engineer - Customer Experience

Data Engineer: Customer Experience

Description :

Job Summary :

- CCB Data & Analytics is searching for an Analyst- Customer Experience and Journey Data Engineer who will be a key member of the Product Customer Experience & Journey Analytics organization. As a Data Engineer, you will:

- Work as a key member of our cross-functional team to improve the online and offline experiences for our customers through data driven strategies and approaches

- Engineer and modernize data solutions for end-to-end reporting and deep dive analytics at scale complete with proactive data quality controls

- Work to identify and resolve existing data gaps in addition to monitoring, communicating and driving progress

- Design and implement approaches to capture new signals at scale

- Enhance and augment our data taxonomies with customer centric meta-data

Essential Functions & Responsibilities :

- Evolve and deliver the source files, datasets, fields, and meta-data critical to delivering Customer Experience and Customer Journey analytics and reports

- Design and implement approaches to scale our internal data structures to enable analyst and data visualization teams to deliver actionable insights and weekly reporting to our key stakeholders

- Effectively communicate and collaborate in requirement gathering of business and analytic use cases involving the capture of data signals with proper payloads to deliver standard and bespoke metrics, trends, and analysis in an Aigle environment

- Drive automation, improve configuration, tuning, and performance of the existing data pipelines and reports

- Contribute to sharing and technical documentation of technical upstream sources, transformations and downstream dependencies

- Adhere to data governance, and transparency

Qualifications :

- Bachelor's in Computer science, Data Engineering, Architecture or related quantitative degree plus 2+ years of working experience in a large scale data environment

- Deep knowledge of SQL and ETL : data retrieval, data transformation, data pipeline using Programming and NOT tools

- Strong relationship-building skills with demonstrated ability to manage cross-functional projects across data engineering, data governance, product management and analytics

- Exposure to cloud and data management trends and technologies, including big data platforms (i.e. Hadoop, Cloudera, Teradata); data collection and capture (i.e. Adobe Insights/Analytics, Kafka, Splunk); reporting tools (i.e. Tableau, Adobe Analytics); Journey Analytic platforms (i.e. Bryter CX, Adobe Customer Journey Analytics)

- Knowledge of database/data sets/schema design and development in addition to automation and scheduling (i.e. Control M/Airflow)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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