JP Morgan Chase - Client Processing Specialist/Operations Analyst - Middle Office/Custody & Fund Services - CIB - SSO

Investor Service - Middle Office, Custody &Fund Services Department - Client Facing Team

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.

J.P. Morgan takes a solution-based approach to custody, helping clients maximize processing efficiency within a robust, controlled, automated and information-rich environment. With offices in each region of the world and a network of sub-custodians covering more than 90 markets, we help clients meet the challenges of cross-border investing and actively promote global standards for efficiency and risk management.

The Custody Middle Office Client facing team in India consists of cross-product, functionally aligned teams to support Global Custody clients on Trades, Cash and Asset Servicing enquiry streams and the Team is expected to have a proactive approach towards service delivery

Key Responsibilities

- Business communication skills both verbal and written

- Has to be extremely client-focused and result-oriented in approach.

- Should be a quick learner and should possess sound judgement

- Ready to work in shifts.

- Individual should possess experience of working on voluntary\\mandatory Corporate Actions or Income related processes. Will involve review of complex Corporate Action events, reaching out to sub-custodians and Operations team to seek clarifications

- Day to day inquiry management & resolution of escalated client exceptions. On a daily basis ensure timely and accurate responses executed on Custody Enquiries received and logged, in line with documented procedures and controls

- Ensure all open enquiries are managed, and ownership maintained, so that cases are updated and closed in a timely manner according to case management best practices and case status policy

- Work alongside a team of 10-15 professionals with managing day-to-day efforts

- Execute forward thinking to maintain response quality and completeness to prevent case reopening.

- Manage group email boxes and SharePoint queues to ensure queries are resolved / responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal / external client satisfaction is maintained.

- Manage your individual workload in order to meet deadlines and department objectives.

- Identify and Escalate to management any process / procedural changes required as driven by the clients, markets or business functions.

- Take full responsibility for adherence to all departmental best practices, procedures, policies, checkpoints and controls.

- Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment.

- Should possess experience of working on voluntary\\mandatory Corporate Actions or Income related processes OR Trade management/ Cash management

Qualifications

- Results based experience demonstrating strategic and analytical thinking.

- Successful performance in a risk based environment with a proven track record of risk reduction.

- Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently.

- Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment.

- Experience of communicating both oral and written to management, clients and colleagues

- Must have good knowledge of Microsoft Office skills: Excel, Word and Access PowerPoint.

Desirables:

- Relevant degree education preferred

- Financial Services background with 3-5 years of experience, ideally within Trades, Cash or Asset Services - Custody or Investment Bank in environment.

- Knowledge on Capital Markets and Custody Operation will be seen as an added advantage

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs

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