JP Morgan Chase - Banking Procedure Management Role

Additional responsibilities:

- Establish/Create/maintain procedures for day to day BAU activities within knowledge bank

- In-depth documentation and timely completion of all process and procedures

- Conduct gap analysis on any new regulations or changes within any regulations alongside procedures and ensure to update the same in centralized knowledge bank

- Work closely with the change mgmt. team to incorporate any changes during stead state of the project

- Collaborate with process engineers and customer service teams, subject matter experts to establish the need and terms of terms of procedural changes

- Record keeping of all the procedure in central repository or knowledge bank

- Develop requirements specifications according to standard templates using natural language

- Serve as the conduit between the customer service, support teams, business units and the and develop procedures & processes.

- Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding of all procedural changes

- Proactively communicate and collaborate with external and internal customers to analyze information needs and requirements

Requirements:

- Five + years of experience in documentation mgmt./ record keeping

- Preference given to candidates with procedure writing exposure

- Accelerated skills in MS Office, including Excel and Access

- Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts

- Demonstrate organizational skills and ability to handle working within strict timelines

- High level of professionalism in leading groups and process improvement initiatives

- Experience in using enterprise-wide requirements definition and management systems and methodologies required

- Ability to work nonstandard hours, including early morning, late evening, and weekends to accommodate testing schedule requirements

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