JP Morgan Chase - Associate - Wholesale Payment Operations - CIB

Job Description :

PROFILE: GFM Operations - Static Data & Projects (Roles and Responsibilities) :

- Manage assigned projects on behalf of the GFM operations team, ensuring full adherence to Project Office guidelines, and provide regular status updates to both the GFM Management team and all of the GFM Ops team globally.

- Undertake the analysis of major projects, working with the project sponsor and operations managers to ensure all relevant requirements are captured.

- Work with the Operations team to ensure appropriate SME's are involved; ensuring full documentation & training materials are provided prior to implementation.

- Ensure that the appropriate methodology and the necessary level of control is applied throughout the project life cycle; this includes maintenance of key project documentation and obtaining the appropriate sign offs at key stages of the project

- Ensure the principle project requirements are understood, and that the appropriate Terms of Reference or Project charter document is produced, reviewed and agreed with Sponsor

- Ensure all project roles & responsibilities are agreed and confirmed with the individuals concerned, including gaining appropriate management approval of staffs involvement

- To engage key individuals and facilitate their involvement & contribution to the project

- To ensure the most effective and appropriate solution is identified, ensuring all impacts critical to the success of the project have been assessed, namely:-

Impact on Operations :

- Identification of risk issues

- UAT and system requirements if applicable

- Interdependencies - impact on other teams

- Identification of potential $ saves for department

- To co-ordinate and monitor progress throughout the project, ensuring maintenance of all project documentation & project tracker

- Ensure all operational changes are clearly documented and procedures updated - update of operating procedures prior to implementation

- Ensure all training aspects aligned with project are documented and all staff appropriately trained to support operational changes, liaising with Operations Line managers as required

- Ensure Operations management are aware and involved in the prioritisation process of new project requests and resolution of project conflicts should they arise

- Ensure the accurate INPUT / VERIFICATION / DELETION /MODIFY of all Static Data functions as per the Lob's / UAT / AD required specifications within the accepted timeframes as outlined in the SLA.

- Understanding of day to day workload distribution and ensuring that all controls are completed within the SLA

- Work with technical support groups, UAT and LoB's to set up, configure and maintain all appropriate Static Data tables and devices within GFM Messaging platforms.

- Ensure all change requests are managed in accordance with change controls process and ensure that all follow ups are conducted

- Ability to resolve operational problems, liaising with GFM AD as required and escalating in accordance with established standards and operating procedures.

- Understand and adhere to procedures laid out in the GFM SOP- s-Review SOP's and raise discrepancies prior to attesting to them.

- Mailbox maintenance, responding to and resolving client queries via e-mail or telephone in a timely manner and escalation of complex enquiries for further guidance or investigation.

- Competent knowledge of the GFM systems and infrastructure

- Competent knowledge of the GFM Incident Management and escalation process

About Us :

- JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants- and employees- religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team :

- The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

- Operations teams develop and manage innovative, secure service solutions to meet clients- needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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