Join the Client Service team that manages relationships of local and global clients Posting Description: The Securities Services business (global leader with ~$22 trillion in AUC) provides comprehensive solutions spanning the full investment cycle to help institutional investors succeed now and in the future. Our world-class suite of services includes custody, fund accounting and administration, middle office services, foreign exchange, liquidity management, securities financing, collateral management, data solutions and regulatory insights. The Client Service and Solutions team has overall accountability for managing the end to end relationship of our local and global clients. We are their primary contact on all Securities Services related matters. We partner with Sales & Product in improving and retaining client relationships, while maintaining a strategic understanding of the client's operating model and offering effective solutions. We are the escalation contacts for our clients across all Ops and Tech teams - those teams manage day to day client queries while we manage the overall relationship. Job Responsibilities: - Primary Client Service contact for the India entities of top clients - Organize and chair roundtable meetings for clients' LOB leads to help drive client satisfaction, facilitate enhanced collaboration and share best global practices - Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams given that majority of the Ops team for the clients and JPM are based in India - Host joint DEI events attended by global and local senior management of the client and JPM - Act as the end to end client service manager for global clients - Resolve relationship and account level queries of clients/fund managers - Escalation point of contact for the Ops teams across the product suite taken by the client - Awareness of latest product, process, business and market updates - Liaise with Sales/Product to enhance client experience and improve service - Risk & Controls and Internal Project Management - Partnering with Prod Dev on internal strategic initiatives and deliver management projects - Implement process improvement to enhance efficiency and client satisfaction - Enable technology adoption within the team to help reduce manual intervention - Reporting - Prepare various KPI and KRI reports for clients and internal stakeholders - Consolidated Reporting: raw data gathering, analysis and initial presentation of Client scorecards and MIS - Running standard or specific reports using internal JPMorgan and / or 3rd party licensed applications systems and provision of such reports to internal and / or external parties. - Ensure high service levels are attained and there is minimal external/internal escalations - Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks Required Qualifications, capabilities, and skills: - ~8-10 years of overall work experience - Excellent communication skills (Oral and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses - Working knowledge on Skill of the Future like VBA, Alteryx, Tableau etc. - Working knowledge on Global Custody and/or Fund Services is a plus - Strong attention to detail, problem solving and effective escalation skills required - Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project - Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals - Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables - Strong collaboration skills, able to work with many different individuals and partner effectively with different groups JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. 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Mumbai

JP Morgan Chase -  Associate  - Securities Services - Client Service & Solutions 

Job Description for JP Morgan Chase -  Associate  - Securities Services - Client Service & Solutions  in JP Morgan Chase in  Mumbai for (8-10) years of experience. Apply Now!