JP Morgan Chase - Associate/Mortgage Product Manager

JPMorgan Chase & Co . is a leading global financial services firm with assets of more than $2.7 trillion, over 250,000 employees and operations in over 100 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

About Wealth Management:

With more than 160 years of experience, J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth individuals and families around the world. Our teams deliver highly customized and comprehensive solutions to help clients with the many complexities they face on their balance sheets. The Private Bank is involved with every facet of wealth management, including investments, liquidity and credit management, and tax and estate planning.

About Mortgage Product Development/Management:

The Private Bank Mortgage Solutions business is a top 10 jumbo mortgage originator in the U.S. with $50 billion in outstanding mortgage balances and exclusively serves the clients of the J.P. Morgan Private Bank and J.P. Morgan Advisors businesses.

The Mortgage Product team is responsible for the planning, creation, design, launch and lifecycle management of the mortgage product, process and/or pricing initiatives for U.S. and International Private Bank. The team is a business function and reports to the Head of International Mortgage Business Management. The key goal is to enable the mortgage growth by innovating, bringing strategic insights and efficiencies across locations in line with the regional regulatory framework. The team will partner closely with front office advisors, mortgage and lending specialists, legal, treasury, risk management, compliance, operations, technology, and marketing to enable change for mortgage product, process and/or pricing initiatives.

Role Overview:

The Mortgage Product Manager is responsible for the development, implementation and on-going support of strategic product, process and/or pricing initiatives that meet business and regulatory demands. This individual will perform detailed analyses and define feasibility plans, coordinate and present delivery of results across different teams, departments and governance forums, manage and report progress through project plans and other reporting tools, and drive the implementation of mortgage initiatives by providing ongoing support, trainings and issue resolution for the impacted teams.

- Partner closely with the business to agree scope and priority for product, process and/or pricing initiatives

- Own, deliver and execute initiatives in a timely manner, manage and meet deadlines; effectively prioritize workload across the team and inform impacted functions of progress

- Understand the subject matter and context, including regulatory environment

- Coordinate and drive meeting's agenda, minutes and conversation; clear, concise and confident written and oral communications

- Own project deliverables; design, develop, establish and execute key reporting standards and KPIs, tasks and assignments

- Identify potential risks, issues and dependencies and the path to mitigation or resolution

- Take initiative in proposing solutions and "thinking outside of the box"; consider impact across business; collect information proactively and re-evaluate solutions

- Make results of own analysis understandable, enabling others to accept and buy-in to conclusion

- Deliver ongoing support, training and own post issue resolution for the impacted teams

- Show strong leadership in difficult or complex situations

Skills:

- Highly structured and organized

- Ability to work independently, while managing up and escalating appropriately

- Own end-to-end implementation of initiatives including analyses and feasibility, planning, project management, execution, training, evaluation and ongoing support

- Excellent communication skills to clearly convey key messages and summarize complex business situations to any audience and senior government forums

- Create and deliver compelling presentations for senior leadership

- Creative thinker who can balance client / advisor needs with business objectives

- Influencing skills to manage a variety of stakeholders from different functions across different regions

- Define and analyse problem statements, translate and present into tangible solutions

- Strategic and analytical thinker with a drive towards execution and results

- Team player who proactively shares knowledge and information within and outside the function

- Strong proficiency with Excel, Word, PowerPoint

Experience & Qualifications:

- MBA (or equivalent) strongly preferred

- 12-16 years of experience leading large scale programs, business management or management consulting in an agile environment

- Financial services/business consultancy background, preferably in Wealth Management

About us :

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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