JP Morgan Chase - Associate/Manager - Loan Servicing - WLS - CB

Job responsibilities:

- Interpret and understand legal documents pertaining to Underwriting and perform regulatory due diligence to comply with the regulatory requirements

- Review the complex approval packages and Underwriting documents to perform an annual review of clients

- Meet & exceed the turnaround time and accuracy rate as per the specified target. Have an eye for details

- Manage individual and team performance standards to achieve and exceed business expectations

- Manage people working within the team and mentor/coach the resources to achieve their career goals

- Manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations

- Maintain and comply with applicable procedures, policies and contractual obligations as they pertain to the process

- Excellent verbal and written communication skills and strong stake-holder management

- Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk and complex subject matter environment

- Prepare KPIs, KRIs, and publish the data on a regular basis to Senior Leaders. Present the data to the Management

- Overall responsibility for the quality control of the process. Analyze risks and proactively identify the root cause of issues

Eligibility requirements:

- Bachelors or Master's Degree (e.g. B.COM, MBA, MCA, etc.) with 7 years of post-qualification experience or Graduate with Minimum of 9 years of work experience in a financial institution or should have done Project Management.

- Experience and Strong working knowledge of various aspects of banking products such as, Client Onboarding, KYC, AML, Credit, Loan operations, Underwriting or Investment Banking knowledge is preferable

- Manage 8 + team members and provide regular coaching sessions and feedback and responsible for their career progression

- Experience of working/partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met

- Leadership - adapts to a changing environment, monitor progress and timely deliver the results. Enthusiastic, self-motivated and effective under pressure.

- Accountability - proven ability to support execution of deliverables/projects. Seeks ways to increase efficiency and effectiveness of work performed. Willing to take personal responsibility/accountability.

- Good communication skills and ability to communicate clearly and concisely.

- Lead by initiative and out-of-the-box thinking to address complex business issues.

- Proficient in Time Management with ability to prioritize multiple tasks and work under pressure in a deadline-oriented environment.

- Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities

- Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal

- Ability to foster a positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business

- Ability to accurately and quickly resolve client service issues while providing world-class service to internal and external clients

- Project management experience, including identifying steps needed to complete the project, executing major milestones, summarizing findings, and presenting to senior management.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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