JP Morgan Chase - Associate - Incident Management - Securities Services Operations - CIB

Department Description and Role Background

The regulatory focus on resiliency and how we react to resiliency events is significant. Global regulators are moving toward the concept of Operational Resilience, which continues to challenge organizations to enhance not only their Resiliency plans but also how they recover from business disruption, minimizing the impact to customers, the Firm and the Market. Incident management is a 24/7, 365-day global activity driven by any business disruption e.g. application or Clearing House/ Agent Bank outage.

Given this emphasis, Securities Services Operations has a need to implement a dedicated incident management response team that will eliminate, or minimize, business disruption. The team will ensure that our internal partners receive the same experience regardless of the impacted product.

Key roles and responsibilities:

Incident Management - The Incident Owner is a very visible and integral role, you will be empowered to orchestrate incident resolution with minimal business impact and subsequently to ensure all learning from the incident feeds into a continuous improvement discipline.

- Manage the coordination of the Business response across Operations, Technology, Client Service, Product & across the Firm

- Partner with stakeholders i.e. technology to drive forwards incident resolution

- Determine and execute appropriate actions to recover business services as quickly as possible

- Execute resiliency strategies in accordance with playbook directives

- Identification and engagement of business leads

- Responsible for internal business communication plan (senior updates, setting up business bridges, employee updates, etc.)

- Collaboration with cross LOB dependencies

- Consolidation & reporting of client impact

- Maintain playbooks for recovery decision making and communications, to minimize Business Disruption

- Maintain evergreen process and procedures (e.g. regular revalidation of cross LOB communication map)

- Identify opportunities for strategic improvement or mitigation of business interruption and other risks

- Understand internal / external dependencies & their risks/gaps

- Conduct Post Incident Reviews and represent SS Ops on Root Cause Analysis meetings.

- Data analytics of impacting incident root cause, impact and improvements

Skills Required / Qualifications

- Excellent communication, presentation (both oral and written) & influencing skills

- Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders

- Understanding of Incident Management practices, skills and tools

- Consistent partnership record and ability to build effective business relationships

- Ability to troubleshoot and strong analytical skills

- Effective change management skills; Ability to support & adapt within a changing environment

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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