JP Morgan Chase - Associate - Control Room - Support & Client Solutions

Associate - Control Room - Support & Client Solutions

Description:

The Controls Management team will work collaboratively with other control disciplines and will oversee existing control functions as well as the development of new control functions and protocols. This process will enable the firm to engage the appropriate teams in a timely manner and provide the ability to quickly remediate critical control issues across all the impacted areas of the firm.

The Controls Room is a firmwide Reporting Utility that provides standardized control-related data and helps in quicker, efficient and accurate reporting.

It's an information warehouse with capabilities for reporting, visualizations and analytics. Its primary goal is to enhance control oversight and efficiency through the standardization and automation of operational risk reporting, provide access to firmwide aggregated information and produce business risk insight. The Controls Room is composed of several functional units, including the Data Management & Operations team, Analytics, Reporting and the Project Management Office.

Job Responsibilities:

- Provide daily system support operations including, issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.

- Monitor the support tools for user Tickets/Issues

- Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required.

- Provide technology troubleshooting support as basic user issues, system issues such as data problems.

- Resolve and close user related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge.

- Coordinate Access Administration and supports Recertification for supported applications.

- Flexibility in working for rotational (APAC, EMEA and U.S). shifts are desirable.

- Be part of existing projects and participate in new projects.

- Application testing/validation support - on need basis

- Be a strong team player and support the team in delivering the tasks accurately and timely manner.

Required qualifications, capabilities, and skills:

- 7-10 years of relevant experience

- Knowledge of risk management and control principles

- Strong written and verbal communication skills

- Customer service oriented

- Ability to converse with both Technical and Business Partners in Technical or Business terms as needed.

- Strong organizational, documentation, and multi-tasking skills with demonstrated ability to manage expectations and deliver results.

- High-level of professionalism, self-motivation, and sense of urgency

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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