JP Morgan Chase - Associate - Compliance/Conduct & Payment Operational Risk

The mission of the department is to provide meaningful management information that will facilitate strategic outcomes, Controls Management Support Services Operations provides day-to-day operational support related to the control of data, provisioning of reporting to users, application related issues and incident tracking & analysis (adhoc basis).

Responsibilities:

The ideal candidate in this role will provide daily business-side system and user support:

- Provide daily system support operations including, issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.

- Monitor the support tools, mailbox and help user Tickets/Issues

- Prioritize and schedule tickets; escalate tickets/issues to the Level2/Level3 teams as required

- Provide technology troubleshooting support as basic user issues, system issues such as data problems

- Resolve and close user related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge

- Coordinate Access Administration and supports Recertification for supported applications

- Flexibility in working for rotational (APAC, EMEA and U.S). shifts are desirable

- Be part of existing projects and participate in new projects

- Application testing/validation support - on need basis

- Be a strong team player and support the team in delivering the tasks accurately and timely manner.

Qualifications:

- 4-5 years of relevant experience

- Knowledge of risk management and control principles

- Strong written and verbal communication skills

- Customer service oriented

- Ability to converse with both Technical and Business Partners in Technical or Business terms as needed

- Strong organizational, documentation, and multi-tasking skills with demonstrated ability to manage expectations and deliver results

- High-level of professionalism, self-motivation, and sense of urgency

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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