JOVA - Technical Product Manager

What problem are we solving-

Have you ever had to call an 800-service number, only to navigate annoying phone trees, wait on hold for half an hour or more and try to explain your problem over the phone- At Jova, we believe the current product service experience is completely broken. Product's Customer service has remained almost exactly the same for the last 30 years or more, how would you like to be one of the early pioneers in completely reinventing the industry-

JOVA:

Jova's mobile-first platform gives non-desk workers data-driven insights about their customers with intelligent recommendations to revolutionise field sales and service.

We empower non-desk workers across the most demanding industries, with current laser-focus within field services, to become the best sales/service reps with a game-changing mobile experience while staying connected to their desk-counterparts with our integrated cloud platform.

Our team is solving a real-world problem that will be felt by many as non-desk workers are expected to exceed 80% of the global workforce by 2018. Come change the non-desk industry!

Position Overview:

This is an absolute early-stage opportunity working closely with the CEO and you will play a key role in shaping the company. Your primary responsibility is to own the product vision and set the product direction to get to the stage (Product Market Fit) where, ResolutionTube becomes the universal product service for all product services.

You will drive conceptualization, solution design and set the product vision and ensure that our products exceed customers- expectations. You are responsible for understanding and prioritizing enterprise customer needs, defining product features to meet those needs, and working with the development team to get them delivered.

Key Responsibilities:

- Product strategy development (high level vision for how the product drives the business model and competes against competition)

- Product roadmap ownership

- Requirements prioritization and use case gathering and development (both internal and external customers)

- Create specification (detailed to address requirements)

- Incorporate market & technology changes into product planning and positioning

- Define Jova's product vision for enterprise customers, based on a deep knowledge of their needs and how they buy, deploy and use cloud apps

- Drive the product development process from conception through design, build, release, analysis and iteration

- Work with CEO to craft and communicate the product vision as well as roadmap to early adopter customers, investors and team

- Utilize existing research and reports, including usage data, usability studies and surveys, to gather feedback, analyze current experience, and test new prototypes

Professional Requirements:

- Ability to think creatively and strategically about technical solutions - technical background and/or 4-year degree or higher in computer science or equivalent preferable

- Stellar written and verbal communication skills

- Strong track record of leadership and performance

- Experience in enterprise software product development or product management positions

- Domain expertise in Field Service Management domain

- Experience driving inbound product management cycles - prioritization, details specification, user experience design, product quality, and engagement with engineering teams

- Passion for Cloud, Mobility and Enterprise technologies

- Obsessed with improving user experience and product design to ensure features drive high adoption and customer enthusiasm

- Intuition regarding the right balance of simplicity and power features that lead to user adoption of collaboration, project management and productivity tools

- Experience defining and delivering a mobile-based product (Nice to have)

Personal Requirements:

- Must be initiative taking, have an energetic, "Roll-up-your-sleeves" entrepreneurial attitude

- Comfortable working with a high degree of autonomy in a fast-paced and unstructured startup environment

- Strong analytical and communication skills

- You are a passionate builder and extremely detail oriented

- You are outcome driven and have insatiable will to get stuff done