Job Views:  
327
Applications:  95
Recruiter Actions:  78

Posted in

IT & Systems

Job Code

1359328

Journey Head - Digital Solutions

12 - 15 Years.Mumbai
Posted 10 months ago
Posted 10 months ago

Job Description:


Roles & Responsibilities:


- Drive agile execution of releases for multiple projects related to a product journey.


- Drive adoption of agile product development and DevOps framework.


- Lead Digital Journey Owners who would be running their squads for a business.


Key responsibilities :


- Lead team of Digital Journey Owners, Business analysts in design and delivery.


- Provide support to squad being run by Digital Journey Owner (i.e. cross functional team specific to a journey) in problem solving and decision making.


- Drive stakeholder management (Business, Policy, Credit, IT, Ops, Analytics/BIU, Channels etc.) for sign off and successful releases.


- Support team in senior stakeholder management and debottlenecking.


- Drive change management and on-ground adoption while working with business and functional teams.


- Define customer journey roadmap/product backlog, work with business and functional teams to design and implement reimagined journeys.


- Lead a cross-functional squad to reimagine the customer journeys.


- Own creation & revision of journey roadmap which includes base lining of processes, key metrics, benchmarking with industry/competitors, defining target metrics e.g. TAT, approval rate.


- Push innovation in the customer journeys by scanning market, competition, fin-techs etc. to always be the best in the market.


- Be responsible for prioritization of journey features based on assessment of business impact & implement ability and define period/monthly releases.


- Proven team leadership capability (in managing group of analysts/associates), preferably in cross-functional teams.


- Ability to drive senior management discussions for alignment/debottlenecking.


- Product development experience on SFDC or similar platforms preferred.

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Job Views:  
327
Applications:  95
Recruiter Actions:  78

Posted in

IT & Systems

Job Code

1359328

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