Journey Head - Digital Solutions

Job Description:

Roles & Responsibilities:

- Drive agile execution of releases for multiple projects related to a product journey.

- Drive adoption of agile product development and DevOps framework.

- Lead Digital Journey Owners who would be running their squads for a business.

Key responsibilities :

- Lead team of Digital Journey Owners, Business analysts in design and delivery.

- Provide support to squad being run by Digital Journey Owner (i.e. cross functional team specific to a journey) in problem solving and decision making.

- Drive stakeholder management (Business, Policy, Credit, IT, Ops, Analytics/BIU, Channels etc.) for sign off and successful releases.

- Support team in senior stakeholder management and debottlenecking.

- Drive change management and on-ground adoption while working with business and functional teams.

- Define customer journey roadmap/product backlog, work with business and functional teams to design and implement reimagined journeys.

- Lead a cross-functional squad to reimagine the customer journeys.

- Own creation & revision of journey roadmap which includes base lining of processes, key metrics, benchmarking with industry/competitors, defining target metrics e.g. TAT, approval rate.

- Push innovation in the customer journeys by scanning market, competition, fin-techs etc. to always be the best in the market.

- Be responsible for prioritization of journey features based on assessment of business impact & implement ability and define period/monthly releases.

- Proven team leadership capability (in managing group of analysts/associates), preferably in cross-functional teams.

- Ability to drive senior management discussions for alignment/debottlenecking.

- Product development experience on SFDC or similar platforms preferred.