Jodo - Manager - Collections

About Jodo

Jodo (www.jodo.in) is a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. Jodo's suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids' education.

Jodo is backed by marquee VC investors - Tiger Global, Elevation Capital and Matrix Partners. Jodo is started by three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).

Role Description:

As the Manager Collections, you'll be responsible for optimizing the recovery process for our lending products. In this role, you will manage a team of collections professionals and develop strategies to minimize delinquencies and maximize recoveries. You will play a crucial role in safeguarding the company's financial health while ensuring a positive customer experience.

Key Responsibilities:

- Collections Strategy: Develop and implement effective collections strategies to minimize loan delinquencies and optimize recovery rates, leveraging data analytics and technology

- Team Leadership: Lead, mentor, and manage a team of collections professionals, fostering a culture of excellence, accountability, and continuous improvement

- Performance Monitoring: Continuously monitor and analyze key performance metrics, such as delinquency rates, recovery rates, and team productivity, and take corrective actions when necessary

- Regulatory Compliance: Ensure that all collections activities adhere to relevant regulatory requirements and industry best practices

- Technology and Process Optimization: Identify opportunities to enhance collections processes through the adoption of technology, automation, and process improvements

- Customer Experience: Prioritize a customer-centric approach to collections, maintaining open lines of communication with borrowers and exploring customer-friendly repayment options

- Reporting and Analytics: Generate regular reports and analysis on collections performance, presenting findings to senior management and making data-driven recommendations

- Vendor Management: Oversee relationships with third-party collection agencies and vendors, ensuring they adhere to company standards and performance metrics.

- Risk Assessment: Collaborate with teams to assess & manage portfolio risk effectively

Requirements:

- 3-8 yrs of experience in collections and debt recovery within the financial services industry, with a proven track record of achieving targets

- Strong leadership and team management skills, with a history of building and developing high-performing teams

- Excellent understanding of Indian financial regulations and compliance requirements related to collections

- Proficiency in data analysis and the ability to translate data into actionable strategies

- Exceptional communication and negotiation skills

- Familiarity with the latest collection software and tools

- Ability to adapt to a fast-paced and evolving startup environment

- A strategic mindset with the ability to think creatively and solve complex problems

What are we looking for?

- Self-starter with a high sense of ownership - Comfortable to work with minimal supervision

- Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed

- Bias for action - Have the temperament to experiment and execute in uncertainty

- Hustler - Ability to generate resources to solve a problem

- Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs

- Mission-oriented - Deeply care about delivering value and making an impact on customers' lives

Benefits:

- Compensation: Negotiable based on candidate profile (all fixed) + ESOPs

- Opportunity to be part of the early-stage fintech startup and make an impact

- High performers in this role will be given additional exposure

- Work with the founding team

Key Details:

- Role: Collections Head

- Location: Bengaluru

- Work closely with the founders

- Date of Joining: ASAP