Posted By
Posted in
Banking & Finance
Job Code
1338663
About Jodo
Jodo (www.jodo.in) is a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. Jodo's suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids' education.
Jodo is backed by marquee VC investors - Tiger Global, Elevation Capital and Matrix Partners. Jodo is started by three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).
Role Description:
As the Manager Collections, you'll be responsible for optimizing the recovery process for our lending products. In this role, you will manage a team of collections professionals and develop strategies to minimize delinquencies and maximize recoveries. You will play a crucial role in safeguarding the company's financial health while ensuring a positive customer experience.
Key Responsibilities:
- Collections Strategy: Develop and implement effective collections strategies to minimize loan delinquencies and optimize recovery rates, leveraging data analytics and technology
- Team Leadership: Lead, mentor, and manage a team of collections professionals, fostering a culture of excellence, accountability, and continuous improvement
- Performance Monitoring: Continuously monitor and analyze key performance metrics, such as delinquency rates, recovery rates, and team productivity, and take corrective actions when necessary
- Regulatory Compliance: Ensure that all collections activities adhere to relevant regulatory requirements and industry best practices
- Technology and Process Optimization: Identify opportunities to enhance collections processes through the adoption of technology, automation, and process improvements
- Customer Experience: Prioritize a customer-centric approach to collections, maintaining open lines of communication with borrowers and exploring customer-friendly repayment options
- Reporting and Analytics: Generate regular reports and analysis on collections performance, presenting findings to senior management and making data-driven recommendations
- Vendor Management: Oversee relationships with third-party collection agencies and vendors, ensuring they adhere to company standards and performance metrics.
- Risk Assessment: Collaborate with teams to assess & manage portfolio risk effectively
Requirements:
- 3-8 yrs of experience in collections and debt recovery within the financial services industry, with a proven track record of achieving targets
- Strong leadership and team management skills, with a history of building and developing high-performing teams
- Excellent understanding of Indian financial regulations and compliance requirements related to collections
- Proficiency in data analysis and the ability to translate data into actionable strategies
- Exceptional communication and negotiation skills
- Familiarity with the latest collection software and tools
- Ability to adapt to a fast-paced and evolving startup environment
- A strategic mindset with the ability to think creatively and solve complex problems
What are we looking for?
- Self-starter with a high sense of ownership - Comfortable to work with minimal supervision
- Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed
- Bias for action - Have the temperament to experiment and execute in uncertainty
- Hustler - Ability to generate resources to solve a problem
- Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs
- Mission-oriented - Deeply care about delivering value and making an impact on customers' lives
Benefits:
- Compensation: Negotiable based on candidate profile (all fixed) + ESOPs
- Opportunity to be part of the early-stage fintech startup and make an impact
- High performers in this role will be given additional exposure
- Work with the founding team
Key Details:
- Role: Collections Head
- Location: Bengaluru
- Work closely with the founders
- Date of Joining: ASAP
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Posted By
Posted in
Banking & Finance
Job Code
1338663
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