Jocata - Customer Manager

About the company:

Jocata Financial Advisory and Technology is an innovative products and services firm specializing in digital transformation, Know Your Customer (KYC), Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) compliance for financial services industry clients. The company was founded by professionals from the Big Four firms with a goal to offer clients a complete solution, both in terms of a technology platform and in-depth subject matter expertise. Our aim is to help financial institutions in minimizing financial risks, operational risks and to protect their organizations from financial crimes, money laundering and other illegal financial transactions. Ours is an IT based company founded six years ago and is based out of Hyderabad.

Job title: Customer Manager

Type: Permanent

Job Responsibilities:

1. Own and Evaluate Customer facing platform

2. Work with clients to classify and resolve issues

3. Co-ordinate with Internal Product Managers to ensure TAT based resolution

4. Proactively Monitor Key platform KPIs (Intra and Inter Day) to isolate performance variances / issues

5. SLA management for Customers

6. Create Root Cause Analysis and ensure appropriate Fix is deployed within agreed timelines.

7. Build processes for Issue Tracking and resolution