- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirement
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Analyze customer usage processes and their features to suggest upgrade
- Should be able to develop new features by gathering customer requirements
- Lead development phase during implementation of in-house solutions
- Collaborate with other team members (involved in the requirements gathering, testing and deployment phases) to ensure seamless transitions
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