Jasper Colin Research - Senior Manager - Client Engagement

We are seeking a dedicated Client Relations Manager to lead the associates and manage relations with various tiers of clients ranging from large Management consulting firms to end clients across industries.

BACKGROUND:

It is the time when the company is taking a 360-degree transformation and is completely transiting from a traditional market research firm to a tech driven consulting firm with various data products like DIY platform, Forecasting tool etc. The core of which boils down to technology (AI and Analytics). We- ve experienced a wonderful period of growth in the past three years, and this is primarily a reason we are expanding our global footprints and are adding more and more people to our family.

In this role you will be responsible for the following:

- Leading and growing team of Client Services Associates across various and ensuring the team consistent delivers high level of support to stakeholders

- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions resulting in customer satisfaction, retention, and growth

- Introduce JCR services and capabilities to new clients and communicate value to decision makers.

- Assisting in resolving client's issues and proffering solutions effective for satisfactory resolution.

- Facilitate client calls and engagements in order to surface client priorities and recommend a program of action that drives high value and return of investment.

- Collaborate with internal teams to overcome obstacles and maximize the value JCR delivers to clients

- Market and supplier risk analysis; Market intelligence and strategy formulation.

- Perform highly technical research and analytical functions.

- Identify approaches that address the client's operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention

- Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics

- Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

Skills & Qualifications:

- 4+ years prior experience in MR or Consulting industry is the qualifying criteria.

- 2+ year of experience in a client facing role.

- A master's degree is a plus.

- Excellent communication skills and the ability to anticipate the needs of clients.

- Must demonstrate strong analytical thinking skills.

- Should possess strong problem-solving skills and the ability to make sound judgement calls.

- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.

- Ability to speak a second language is an asset.

- Able to handle difficult and confidential situations with poise, understanding and tact

- Proven track record of success fueled by a passion for delivering value to clients

- Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skill

- Working with clear systems and composure to ensure everything gets done in a timely manner

- Willingness to roll up your sleeves and multitask

- Makes sound and timely decisions under pressure

- Team oriented: proactively works to assist others in achieving objectives and is a driver for continuous improvement by sharing ideas, knowledge and talents

- Participates in the promotion of a positive and motivating team

- Expert level proficiency in Microsoft Office (MS PowerPoint, Word & Excel)

- Flexibility with respect to work timings to align with work hours of global stakeholders will be required