Ivy Mobility - Program Manager

BACKGROUND : 

Established on core values of customer centricity and innovation, Ivy Mobility (IVY) operates on the fundamental belief that best customer journeys are industry specific. Ivy's Consumer Products Industry Cloud apps are designed to enable companies to have choices of multiple ways for their route to market. Ivy combines the straightforward intuitive mobility and social aspects of a consumer app with the business process optimization of conventional business applications. Organizations no longer have to choose multiple vendors, now they can have a single integrated solution by using our Unified Commercial Platform.

Today we are proud to have built an ecosystem, from distributor management system to Analytics, to help companies enhance their market share. Global corporations like Proctor & Gamble, British American Tobacco, Bimbo Bakeries, Kellogs, Nestle, to name a few, have trusted our solutions and are already enhancing their sales productivity across their global operations.

POSITION DESCRIPTION : 

- Planning, designing, and monitoring overall program execution.

- Project coordination and managing their interdependencies.

- Formulate, organize, and monitor inter-connected projects.

- Defining the program governance arrangements.

- Engaging with customers full time and responsible for customer satisfaction.

- Identifying and managing program risk and taking corrective measurement.

- Creating and managing program deadlines and budget.

- Aligning or realigning deliverables with program outcomes.

- Takes end to end ownership to ensure smooth delivery with high customer satisfaction.

- Cross-project vendor and resource management and their allocation.

- Maintaining the program documentation, including all plans, timelines and briefs.

- Managing the portfolio margins with innovative methods.

- Reporting the progress of the program at regular intervals to the respective stakeholders.

REQUIREMENTS :

- 10 -13 Years' experience, with experience in managing large programs.

- Excellent communication and client management skills.

- Strong command in driving Leadership Governance calls.

- Customer success traits.

- Professional maturity, judgement, negotiation/influencing skills and analytical skills.

- Impactful articulation of program status in weekly mail communications.

- Tactful management and closure of escalations.

- Experience in handling US based customers.

- Ability to succeed through collaboration and working through internal and external organizations and individuals.

- Onshore experience will be an added advantage.