Itilite - Manager - Customer Success

About Us: (https://itilite.com)

Founded in 2017, ITILITE aims to use technology to bring convenience, efficiency, and innovation to corporate travel. We offer integrated travel, expense, and rewards management platform to corporates, which makes their employee's life simpler, and makes the process more efficient.

In 2018 ITILITE has been selected as one of the top startups from India to be part of the Oracle Global Startup Ecosystem. To know more about what ITILITE does look at - https://youtu.be/_aqLVaOYCkQ

Customer Success Manager

Location: Bangalore

ITILITE is looking for a Customer Success Manager to be a part of our mission to use technology and data to bring corporate travel to the 21st century.

Be a thought leader for the company and the customer success function

- Work with a cross-functional team (spanning Sales, Product, Engineering, and Finance) and be responsible for nurturing existing customers

- Refine and implement a structured approach for on-boarding new customers, and post sales efforts in building and delivering value

- Build systems / processes to track user activity (especially adoption of our product), diagnose potential problem areas, and coordinate with other teams to resolve these issues. Execute content / feedback campaigns to engage users, and increase their activity on the platform

- Schedule & conduct regular reviews with customer's key stakeholders to demonstrate value & successfully renew accounts

We want you if you have:

- Understand the customer's pain points and need areas and evaluate how Itilite's product can solve these issues.

- 3+ Years of work experience

- Proven ability to work in time-sensitive and target driven environment

- Deep interest in building relationships and helping customers overcome their business challenges.

- Excellent communication skills.

- Excellent Excel Knowledge