IT Technology Head/Cloud Head - Cloud Based Firm

Looking for Head of IT Technology / Cloud Head for world's leading cloud based company based in Delhi/ NCR.

Skills and Requirements

B.Tech/B.E Degree in Computer Science + MBA or equivalent (Tier 1 college preferable)

15+ years of experience in building & managing large IT teams with global organisations in public/private cloud set up to supporting large scale SaaS environments, to include vendor & contract & SLA/OLA management.

Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 1000s of servers and "4 9s" (99.99%) or above SLA, that includes responsibilities of 24x7 monitoring, Incident, Change & Release management.

Technical depth to involve in architectural discussions with Systems, Network & Database teams to in order to make build vs buy decisions and drive the teams towards building a reliable site.

Experience understanding business strategy and how it aligns with technology to be able to provide solutions to in step with changing business dynamics

Familiarity with PCI, SAS70, DPA, SOX, IT- Act, ISO 27001, ISO27004, ISO27014, PCIDSS, ISO19011 compliance & certification processes.

Excellent oral and written communication skills to interact with all levels in the organization.

Ability to contribute to the senior management team by participating in planning, resource allocation, and driving growth.

Must be articulate, organized, detail-oriented, and the ability to multi-task in a dynamic, fast-changing entrepreneurial environment.

This position is expected to work overtime and during holidays and expected to be available 24x7 when needed.

What you will be doing:

Provide direction and leadership to Information Technology staff, including hiring, engagement, nurturing, training & mentoring and developing metrics.

Manage teams to support 24x7 high availability (- 99.99%) and performance of triple-digit millions of USD revenue-generating infrastructure, systems, network, and applications through state-of-art monitoring, automation, and innovative solution engineering. Also, manage teams to support 50+ corporate IT services for about 2500+ employees spread across offices around the globe.

Develop and document annual and long-term technology plan that incorporates and ties directly to the organization vision and strategy. Review and update this plan (at least on a quarterly basis) to reflect changing needs, priorities, and available technologies.

Identify, innovate and execute business ideas to improve division goals and targets. Initiate, manage, and take ownership of strategic dialogues with other teams in the organization.

Takes ownership and responsibility for the productivity of the team, and improving service excellence.

Evaluate technology and vendor strategies (on-site, hosted, cloud, outsourced models) to meet the infrastructure requirements within approved budget of all systems supporting internal and external customers.

Partner with other technology teams in defining and maintaining processes and procedures regarding disaster recovery, capacity planning, change control, security, problem resolution, performance management, and availability.

Work with approved vendors to extract future technology direction, understand market trends and to form strategic partnerships.

Work with application teams on design and operations issues, including capacity planning, ITIL, change control, security, business continuity, problem resolution, performance, availability, service desk and other areas.

Developing and Implementing infrastructure services components of office expansion and move projects.

Deepali Singh