IT Service Continuity Project Manager

Job Title IT Service Continuity Project Manager

Essential Job Functions:

Development of IT Resiliency and Disaster Recovery Plans and Documentation

Work with service delivery teams to develop and document responses to specific ITDR scenarios.

- Develop documentation checklists for loadshifting mission critical business systems individually and in groupings determined by technical dependencies, resources and priority.

- Develop entire data center shutdown and/or loadshift scenario including order based on technical dependencies and resources.

- Ensure development of prioritization process for shutdown or loadshift for scenarios where time is limited.

- Liaise with the Business Continuity Management Unit (BCMU) the institutional BC planning team in the General Service Department, to ensure close coordination of our programs.

- Work with IMTSC team, vendors and technical teams to design technical emergency response scenarios for exercise purposes.

- Support IMTSC team in supporting major/emergency incident situations.

- Assist clients with developing system recovery plans and documentation.

IT Resiliency Testing Program

Liaise with IT community to facilitate ongoing testing and reporting on IT disaster recovery capabilities.

- Develop, document and maintain an ongoing IT Resiliency testing program that incorporates dual data center production operating model to provide assurance of the viability of IMT's IT DR position and operational resiliency in support of the institutional BC strategy as a whole.

- Work with technical teams to design the resiliency exercises for the various technical components and systems that are listed in the resiliency testing program.

- Ensure that Biannual reporting on the test program is delivered to management.

- Expand the resiliency testing program to include clients and VPUs. Liaise with clients and stakeholders to define and implement testing processes and procedures.

- Plan annual IMT System and Data Center Resiliency exercises.

- Coordinate project deliverables of IMT Service Continuity team members to toward delivery of joint resiliency exercise program objectives.

- Review exercise outcomes with the technical teams to identify dependencies, points of failure, and other risks to WBG ITDR position and ensure reporting and ongoing tracking.

- Review the testing plans and risks identified with the technical teams for technical and process capability optimization.

Compliance with IT Resiliency Standards

Ensure that IT infrastructure meets IT resiliency requirements to support business recovery time objectives.

- In conjunction with the IMTSC Managers, define and document technical architecture that supports RPO and RTO requirements based on a WBG business impact analysis for WBG systems and IT infrastructure that support mission critical WBG business processes.

- Support deployment and management of process (es) for identifying mission criticality of newly proposed business applications.

- Map critical IT infrastructure for our clients, identifying points of failure and potential business disruption. Identify and document gaps and risks in IMT systems compliance with ITDR architectural standards.

- Work with the service delivery teams to develop proposals for technical and process solutions to identified gaps.

- Liaise with IMT Risk Program to ensure continued tracking and reporting on risks and gaps and their resolution.

- Benchmark IMT/WBG capabilities against external best practices and standards to keep target capabilities current.

- Participate in audit and compliance processes.

Educational Qualifications and Experience:

- Education: A minimum of am BA/BS in Library Science, Computer Science or Information Management plus 4 years of work experience in related field.

- At least 4 years of experience in the field of IT Architecture, Infrastructure Operations or Data Center or Computing;

Certification Requirements:

- Professional qualification and certification in IT related business process and compliance standards and frameworks that include IT Disaster Recovery and Business Continuity as key components, eg CFCP or CBCP, CBRITP, ISO23200 and BS25999, ISO27001 etc.)

- ISO20000 Standard Certification preferred.

Required Skills/Abilities:

- Strong understanding of data center operations, IT system and infrastructure relationships and dependencies based on the OSI stack.

- In depth knowledge of broad range of hardware and software products;

- Knowledge of regulations related to financial services and information (IT) business continuity/risk management;

- Previous experience coordinating IT Disaster Recovery planning and testing related to IT systems infrastructure and business applications;

- Demonstrated ability to understand Business Continuity management and requirements from an IT service continuity and IT disaster recovery perspective and address them in a responsive and comprehensive manner;

- Ability to design business and technical processes to support an IT service continuity position for an organization;

- Solid project management skills: ability to lead all aspects of project planning, design, development and implementation of projects;

- Proven conceptual, analytical and evaluation skills, including ability to prepare a risk analysis associated with outcomes of testing, project management and program implementation decisions;

- Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target dates;

- Strong written/verbal communications. Must be able to communicate efficiently and effectively with business partners and executive management;

- Ability to liaise with IT community to facilitate IT resiliency testing, reporting and management of recovery issues;

- Experience working in a large, complex global organization in an IT related field;

- Excellent interpersonal skills, including ability to work effectively in a team/task force as a participant or team leader.

- Demonstrated sensitivity to the Bank's distinctive demographics and cross cultural context and influences, including the ability to build effective work relationships with clients and colleagues;

- Initiative and resourcefulness in complex environments; flexibility and ability to prioritize conflicting demands in high-pressure and time-critical situations.

- Excellent oral and written communication skills in the English language. Able to prepare, present, and defend/explain technical report information to diverse types of audience (management, users, vendor, and technical staff) in a way that establishes rapport and shares understanding. Demonstrated ability to produce a wide range of deliverables such as memoranda, requirements documents, status reports, terms of reference (TORs), project plans, etc.

- Understanding of the Financial Industry

Desired Skills/Abilities (not required but a plus)

Pluses for Levels: (for level II, III)

- Proven ability to coordinate at a program level, incorporating strategy and planning from multiple process areas.

- Ability to design and produce senior management reports and briefings

Experience Matrix for Levels:

- Level I - 2+ years of experience

- Level II - 5+ years of experience

- Level III - 7+ years of experience

Required Skills Business Continuity management, DR Planning, Project Management Skills;

Please revert with your updated CV for further process, please share the following details as it is very important for uploading CV.

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MS Manjushekar
Alp Consultancy
9845370465