IT Manager

Responsibilities:

- Oversee the daily operations of IT systems and infrastructure.

- Manage IT support requests and ensure timely resolution.

- Coordinate with vendors and service providers.

- Maintain IT documentation and inventory.

- Plan and execute IT projects, ensuring adherence to timelines and budgets.

- Coordinate project tasks and resources.

- Track project progress and provide regular updates.

- Manage project risks and issues.

- Act as a primary point of contact for IT-related inquiries.

- Communicate technical information clearly and concisely to non-technical stakeholders.

- Provide regular reports on IT performance and projects.

- Ensure good IT support for all staff.

- Ensure the delivery of high-quality IT services to end-users.

- Develop and implement IT policies and procedures.

- Monitor IT service levels and identify areas for improvement.

- Maintain IT asset management.

- Ensure basic IT security practices are followed.

- Assist in compliance with relevant IT regulations.

- Work with any outsourced security teams.

Qualifications:

- Experience: 3-5 years of experience in IT management or a related role.

- Strong organizational and time-management skills.

- Excellent verbal and written communication skills.

- Basic project management skills.

- Strong problem-solving and analytical skills.

- Basic understanding of IT infrastructure, systems, and services.

- Education: Master's/Bachelor's degree in Information Technology, Business Administration, or a related field.

Preferred Qualifications:

- Experience with IT service management (ITSM) tools.

- Experience with vendor management.

- Experience with basic network administration.

- Knowledge of ITIL frameworks.

- Basic understanding of cloud computing