IT Head - Global Shared Service Centres - Banking

Client: Global Banking MNC

Position: IT Head - Global Shared Service Centres

Function: Program Management

Location: Chennai

Responsibilities & Requirements:

- Responsible for leading the Global Shared Services Centres, primarily operated out of India.

- Act as single point of focus for all GSSCs.

- Position and lead implementation of transformation projects to create new or industrialize existing GSSCs

- Enforce delivery standards, methods, estimation models, bid metrics, chargeback mechanisms and tools across GSSCs

- Consolidates monthly and quarterly forecast maximizes use of GSSCs to achieve cost advantages for the client

- 15+ years of combined industry, technology and management experience

- Experience required in managing multiple customers across various geographies

- Proficient in managing IT Delivery Centres

- Strong technical leadership, business management and excellent client skills

- Good experience in managing the introduction of new delivery models in a global environment

- Experience with and knowledge of partner selection and management

- Extensive knowledge of and sustained expertise in customer service engineering

- A track record of having successfully led a business unit/organization through significant change while collaborating with multiple stakeholders across different geographical locations